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SPA POLICY

By booking your appointment at Bosk you are agreeing you have read through and agree to our policy below. 
We also get lots of questions about our spa services and we are happy to answer them for you.

 

ONLY $65? WHY SO LOW?
This is our introductory price we offer all new clients for a one hour massage or facial. It's a chance to give us a try and see that what you're getting is worth much more. If you are unable to keep your appointment, you are welcome to rebook but your intro price will be forfeited. Please know that our practitioners work hard to bring you this price and it is not a sustainable amount for us to do long-term. However, we do offer a discount program to our regulars to try and keep these self-care services accessible and affordable. Our providers depend on gratuity so please tip accordingly.

WHAT IS YOUR CANCELlATION POLICY?
We understand things come up. Please allow 48 hours for cancellations or rescheduling to avoid being charged. You can cancel or modify your appointment without charge up to 48 hours before the start time of your appointment. Less than 48 hours notice is considered a 'late cancellation' and will result in a charge up to 50% of the scheduled service(s). If you do not cancel your appointment or show up for your scheduled appointment, you will be considered a 'no show' and charged 100% of the scheduled service(s). Appointments that are booked within the 48-hour period are still subject to the cancellation policy. Thank you for understanding and supporting small business.
 
HOW DOES YOUR LOYALTY PROGRAM WORK?
If you are interested in becoming one of our regulars, we offer $20 off your service for anything that is booked at least every 4 weeks, committing to a minimum of 6 months. Just let us know and we will set you up on our end. By signing up for our discounted rates you are agreeing to auto-rebooking every 4 weeks of your appointment. If you ever need to cancel or reschedule, please see our cancellation policy. If you miss the appointment or do not reschedule within the 4 week window, you will not receive the rate for your next scheduled visit. For program cancellations please send an email to boskpdx@gmail.com.

WHAT IS YOUR COVID POLICY?
With Covid 19 and it's variants still being a threat, it is required that you test negative before coming in if you have had recent symptoms. Masks are not required but your practitioner will be masked during treatment.

WHAT ABOUT WEATHER CONDITIONS?
Snow in Portland?! Yeah, it happens occasionally. Usually, just a light dusting that clears within a few days. If it is unsafe to drive, we don't want you to worry about trying to get to us. Please reschedule your appointment within a week or when there are safer driver conditions and you will not be charged for your appointment.

DO YOU OFFER COUPLES MASSAGE?
Unfortunately, as a one-woman business I am unable to accommodate multiple appointments at this time.


SHOULD I WASH MY FACE PRIOR TO MY FACIAL?
Sometimes it's just not possible and that's okay! But if you have the option to do so, showing up makeup-free with a fresh and clean face is best. We'll take care of the rest.

CAN I ADD ON TREATMENTS DURING MY SESSION?
Yes! Please make a note with your appointment letting us know which add on's you're interested in. But we will do our best to accommodate any last minute add-ons given the time we have. We have lots of wonderful options to choose from.

HOW OFTEN SHOULD I REBOOK?
As often as you like! But depending on your needs, 2-4 weeks is customary. Since our products are plant based, they are gentle on your skin but we also offer other skin therapies to help achieve the results you want. We offer great discounts to our regular clients who book every 4 weeks so please inquire about our loyalty program if interested.
 
DO YOU OFFER REFUNDS?
As much as we'd like to accommodate everyone, we cannot offer refunds on services or products at this time. 

WHAT IS CUSTOMARY FOR GRATUITY?
Show your love! What to tip for a facial is much like tipping a server at a restaurant. At least 20% is customary, but base it off the provider's performance and feel free to do more if the service was exceptional. We do our best to make self-care accessible and affordable; if you can do more its is welcome. It means a lot to a small business.

CAN I SHOP AFTER MY APPOINTMENT?
We love that you love plants as much as we do! We always open our plant and wellness shop up to our clients so please feel free to shop around before or after your appointment if time permits.

CAN I LEAVE A GOOGLE REVIEW?
You sure can! We love reading them and Google reviews are our favorite compliment as they really do help small businesses like us in getting the online recognition we need to keep going.
Thank you!








 

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